Privacy Policy
Last Updated: January 18, 2026
Introduction
Joell Pimentel ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website joellpimentel.com or use our mortgage loan origination services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out a contact form or pre-approval inquiry
- Subscribe to receive text message updates
- Contact us via email, phone, or other means
- Apply for mortgage loan services
Personal information we may collect includes:
- Full name
- Email address
- Phone number
- Information about your mortgage needs and goals
How We Use Your Information
We use your personal information to:
- Respond to your inquiries about mortgage loan options
- Provide mortgage loan origination services
- Send you updates and information you have requested
- Communicate with you about your mortgage application
- Comply with legal and regulatory requirements
SMS/Text Messaging Disclosure
If you opt in to receive text messages from us, you agree to the following:
- Opt-In Nature: Text messaging is entirely optional. You choose whether to receive texts by checking the consent box on our forms.
- Message Frequency: Message frequency varies based on your mortgage inquiry status and needs. We will not send excessive or promotional spam messages.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
- How to Opt Out: You can stop receiving text messages at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed.
- Help: Reply HELP for assistance or contact us at our contact page.
Your consent to receive text messages is not a condition of purchasing any goods or services.
Information Sharing and Disclosure
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in providing our services (e.g., loan processing, underwriting) under strict confidentiality agreements
- Legal Compliance: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Your Consent: With your explicit consent for a specific purpose
TCPA Compliance
We comply with the Telephone Consumer Protection Act (TCPA). We will only send text messages to individuals who have provided prior express written consent. We maintain records of consent and honor all opt-out requests promptly.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of text message communications at any time
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.